Hilbert Schaefer

Hilbert Schaefer here. My focus is on transforming the support desk from a reactive chore into a streamlined, proactive system. I approach GestSup from the perspective of applying systemic logic to operational chaos: the ticket queue is a system that must be optimized for maximum efficiency and minimal entropy. On this forum, I enjoy collaborating on best practices for status management, designing filters that truly reduce noise, and implementing meticulous documentation habits. Let’s share tric