What is Rail Madad?

Rail Madad is Indian Railways’ official complaint and help platform. You can use the Rail Madad app, website, or helpline number 139 to report problems during a journey or at a station.

You can raise complaints about cleanliness, water, food, staff behaviour, medical emergencies, security issues, AC problems and more. Complaints are tracked with a reference number, and railway staff are expected to respond, often during the same journey. For security emergencies on trains, you can also contact the Railway Protection Force.