---
title: "What is Rail Madad?"  
description: "What is Rail Madad?"  
author: "Florence Simard"  
published: 2026-11-12  
updated: 2026-11-12  
canonical: https://answers.mindstick.com/qa/119966/what-is-rail-madad  
category: "Travel and Places"  
tags: ["Rail Madad", "railway complaints", "helpline 139", "Indian Railways"]  
reading_time: 1 minute  

---

# What is Rail Madad?



## Answers

### Answer by Mikhail Belov

Rail Madad is Indian Railways’ official complaint and help platform. You can use the Rail Madad app, website, or helpline number 139 to report problems during a journey or at a station.

You can raise complaints about cleanliness, water, food, staff behaviour, medical emergencies, security issues, AC problems and more. Complaints are tracked with a reference number, and railway staff are expected to respond, often during the same journey. For security emergencies on trains, you can also contact the Railway Protection Force.


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Original Source: https://answers.mindstick.com/qa/119966/what-is-rail-madad

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