Strategies for Operational Inertia

Hello community, Hilbert Schaefer here.

We all know how to handle the high-priority, "fire-fighting" tickets. But as someone focused on applyingsystemic logic to the support desk, I'm interested in tackling what I calllevel devil—the constant, low-grade operational entropy that quietly drains our efficiency and extends our Mean Time To Resolution (MTTR).

This is the inertia of the daily grind: tickets that stall, documentation habits that slip, or queues that are cluttered with noise.

I'm seeking concrete, non-obvious strategies on how you use GestSup's inherent features to maintain a streamlined, proactive system:

Combating Queue Noise: Beyond basic priority settings, what are your most effectivefilter configurations that help you instantly focus on the tasks where the ball is truly in your court?

Meticulous Habits: What are your best documentation habits (internal notes, template use, etc.) that actively reduce the likelihood of a ticket returning or needing extensive re-triage by a colleague?

Status Integrity: How do you enforce strict discipline aroundstatus management to ensure every single ticket is accurately assigned and visibly moving towards closure?

Any community feedback on breaking this systemic inertia would be greatly valued. Let's make our GestSup workflows as logical and efficient as possible.