Choose the situation that corresponds to you on the first screen of the recovery page, which in this case is 'I forgot my password.' Then press the Next button.

Enter the address of the Hotmail account you're seeking to restore on the second screen, and then follow the directions for typing the characters shown on the screen; these are there to prevent software bots from hacking the web. Then press the Next button.

The next screen gives you many options for proving your identity and regaining control of your Hotmail account. A security code can be sent to a backup email address, which you may have supplied in your Hotmail settings when enabling two-step verification to protect your account.