How should I diagnose my phone's touch screen which is not responsive in a certain zone?

Asked 3 years ago
Updated 1 year ago
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How should I diagnose my phone's touch screen which is not responsive in a certain zone?



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  1. Check for physical damage. If your phone has been dropped or otherwise damaged, it's possible that the touch screen is damaged in that area. Look for any cracks or dents in the screen, or any loose or missing pixels.
  2. Restart your phone. Sometimes, a simple restart can fix a software glitch that is causing the touch screen to be unresponsive.
  3. Boot your phone into Safe Mode. Safe Mode will disable all third-party apps, so you can see if one of those apps is causing the problem. To boot into Safe Mode, hold down the power button until the power menu appears. Then,"Safe mode" appear on the screen. press and hold the "Power off" button until you see 
  1. Calibrate your touch screen. If the touch screen is still not working properly, you can try calibrating it. This will help to ensure that the touch screen is accurately registering your touches. To calibrate your touch screen, go to your phone's settings and search for "calibrate touch screen."
  2. Reset your phone to factory settings. If you've tried all of the above steps and the touch screen is still not working, you can try resetting your phone to factory settings. This will erase all of your data, so be sure to back up your phone before you do this.

If you've tried all of these steps and the touch screen is still not working, it's likely that the problem is with the hardware. In this case, you'll need to take your phone to a repair shop.

Here are some additional tips for diagnosing a unresponsive touch screen:

  • Try using a different app or game to see if the problem is isolated to one app.
  • Try using a stylus or other pointing device to see if you can get the touch screen to respond.
  • Try tapping the screen in different areas to see if there are any specific areas that are not responding.

If you're able to narrow down the problem to a specific area of the screen, it's more likely that the problem is with the hardware. However, if the problem is widespread, it's more likely that the problem is with the software.

answered 1 year ago by Mark John

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