The error "There was a problem connecting to accounts.google.com" usually arises due to issues with your network connection, browser settings, or Google servers. Here are some steps to help you troubleshoot and resolve the problem:
1. Check Your Internet Connection
- Ensure you are connected to the internet.
- If the connection is slow or unstable, restart your router or modem.
- Try visiting other websites to verify that your internet is functioning properly.
2. Clear Browser Cache and Cookies For Chrome
- Navigate to Settings → Privacy and security → Clear browsing data.
- Select "Cookies and other site data" along with "Cached images and files."
- Click on Clear data.
- Restart your browser and attempt to access the site again.
3. Disable Browser Extensions
- Sometimes, extensions can interfere with website functionality.
- In Chrome, go to chrome://extensions/.
- Turn off all extensions and refresh the page.
- Re-enable extensions one at a time to find the one causing the issue.
4. Sync Your Device’s Date and Time
- An incorrect date or time can lead to authentication problems.
- For Windows: Right-click the clock → Adjust date/time → Enable Set time automatically.
- For Mac: Go to System Preferences → Date & Time → Enable Set date and time automatically.
5. Use Incognito Mode or Another Browser
- Try opening your browser in Incognito Mode (or Private Browsing) to access accounts.google.com.
- Alternatively, use a different browser to eliminate browser-specific issues.
6. Flush DNS Cache For Windows
- Open Command Prompt (search for cmd and run as Administrator).
- Type: ipconfig /flushdns and hit Enter. For Mac: Open Terminal.
- Type: sudo killall -HUP mDNSResponder and press Enter.
7. Disable VPN or Proxy
- If you are using a VPN or proxy, turn it off temporarily and try connecting again, as these tools can sometimes block access to Google services.
8. Check for Google Service Outages
- Visit the Google Workspace Status Dashboard to check if there are any outages affecting Google services.
9. Reset Network Settings
- To resolve any misconfigurations, reset the network settings on your device: Windows: Open Command Prompt as Administrator → Type netsh winsock reset → Press Enter.
- Mobile Devices: Navigate to network settings and select Reset Network Settings.
10. Contact Google Support
- If the previous steps do not resolve the issue, reach out to Google Support for additional help.