The definition of computer telephony integration (CTI) is a term that can be used to describe any technology that enables computers to interact with telephones. This technology is primarily used in call centers and is often used to describe desktop interactions that improve human agents' productivity. more
What is CTI Integration?
Asked
13-Feb-2020
Modified
18-Feb-2020
Viewed
521 times
Automate Manual Telephonic functions. Perform tasks like transferring calls, on-call meetings and call holding activities directly from the office applications.
, modified by
Haloocom
in
technology
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