What is CTI Integration?

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Automate Manual Telephonic functions. Perform tasks like transferring calls, on-call meetings and call holding activities directly from the office applications.

asked by Haloocom , modified by Uttam Misra in technology

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The definition of computer telephony integration (CTI) is a term that can be used to describe any technology that enables computers to interact with telephones. This technology is primarily used in call centers and is often used to describe desktop interactions that improve human agents' productivity. more