Hard Reset your iPhone.
When your screen becomes unresponsive, the first thing you should do is hard reset it. This is done on an iPhone 6 by doing the following steps:
- Press and hold the Home and Power/Sleep buttons at the same time.
- Wait until you see the Apple logo on the screen.
- Release the buttons after the Apple logo displays to allow the phone to restart.
iTunes' Factory Reset
If a hard reset doesn't work or the screen remains black, try connecting the phone to your computer and restoring it using iTunes. Here's how to do it:
- Make sure iTunes is up to date on your PC.
- Use the lighting cable that came with your iPhone to connect it to your computer.
- Follow the onscreen instructions if a notification requests your device passcode or that you Trust This Computer.
- When your iPhone shows in iTunes, choose it.
- Once iTunes has detected your phone, go to the Summary page and select Restore iPhone... from the drop-down menu.
- To confirm the action, click Restore.
- Wait for your iPhone to finish restoring and restarting. Your phone should be in like-new condition. The screen should be operating correctly again by now if the problem was caused by an unknown software bug.