Many of us thinking that Salesforce is just a CRM, and it stores customer data and gives us processes to nurture prospective customers, and it provides a way to collaborate with the people we work. But I am clearing one thing here, that if we say Salesforce is Just a CRM then it will be like a house only having a kitchen in it. Salesforce is not only a CRM, it has a lot more than that.
Salesforce comes with a lot of Standard Functionality, and out of the box products, and features that we can use to run our business. Below I have shown some of the common things business want to do with the Salesforce and the features we give you that support those activities.
| If you need to: | Then we give you: |
| Sell to prospects and customers | Leads and Opportunities to manage sales |
| Help customers with the sale | Cases and Communities for customer engagement |
| Work on the go | Salesforce Customize-able mobile app |
| Collaborate with coworkers, partners, and customers | Communities and Chatter to connect your company |
| Market to our audience | Marketing Cloud to manage our customer journeys |
Stories of Salesforce
Throughout Trailhead, you are introduced to a lot of companies and characters that are using Salesforce in different ways. Let’s meet some of the players.
These four companies appear throughout Trailhead to help you learn about our services.
- Cloud Kicks — this custom sneaker company is making waves in the footwear industry. They use Salesforce to manage sales and help streamline their complicated order creation and fulfillment process.
- Ursa Major Solar — On the cutting edge of renewable energy, Ursa Major Solar needs business software that doesn’t shy away from groundbreaking technology. They use Salesforce to manage sales and customer service nationwide.
- Get Cloudy Consulting — As one of the best cloud consulting firms in the business, Get Cloudy knows CRM. They use Salesforce to manage existing and potential clients, and they’re always looking for new ways to innovate with Salesforce services.
- DreamHouse Realty — Known for their fresh approach to real estate, DreamHouse uses Salesforce to connect their employees and improve the efficiency of home sales.
[For more explanation you can move to the
trailhead.salesforce.com, the content here is also taken from there.]
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