In simple meaning, it’s basically a technology which is opted to manage the important and integral things like company’s relationship and interaction with customers and potential customers.
![When was the Salesforce CRM Application released?](/QuestionAnswer/55a0d906-049d-4f0a-bed4-6a90c2b87e92/images/58797a20-3760-417e-b354-478b044d0e89.png)
The motive of CRM is very genuine as it is done to enhance and improvise business relationship with customers it’s one of the major sources which let a company in being connected with customers streamline processes, and improving profitability.
It provides a company to focus on their relationship with individual along with customers, service users, supplier and etc. CRM tools which help in sales management, productivity, contact management and much more business-related activity.