How to fix a printer that's not connecting to a computer?

Asked 01-Jan-2024
Updated 04-Jan-2024
Viewed 140 times

1 Answer


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1. Basic checks:

  • Power cycle: Turn off both printer and computer, wait 30 seconds, then power on in reverse order. This clears temporary glitches.
  • Check cables: For stressed connections, ensure the USB cable is snugly plugged into both the printer and computer, and try a different port if available. Ensure Wi-Fi for your printer is lively and connected to the same network as your PC.
  • Paper and ink: Confirm paper is loaded and ink isn't depleted, as some printers refuse to connect if these are lacking.

2. Software solutions:

  • Drivers: Update your printer drivers directly from the manufacturer's website. Outdated drivers can cause connection issues.
  • Restart print spooler: In Windows, search for "services. msc", find "Print Spooler", right-click, and restart. This clears printing jobs that might be stuck.
  • Uninstall and reinstall: In your computer's settings, remove the printer, then reinstall it using the latest drivers. This refreshes the connection.

3. Network troubleshooting (wireless printers):

  • Reconnect to Wi-Fi: Forget the current network on your printer and reconnect, entering the password again.
  • Check router settings: Ensure your router isn't blocking the printer's MAC address. Consult your router manual or contact your internet provider for guidance.

4. Advanced measures:

  • Printer diagnostics: Many printers have built-in diagnostic tools, accessible through their menus or software, that can identify and fix specific issues.
  • Manufacturer support: If none of these steps work, reach out to your printer manufacturer's support team for personalized assistance.