If your internet is not working, it can be frustrating, but there are several steps to troubleshoot and potentially resolve the issue:

Check Connectivity: Ensure that all cables are securely connected, and if you're using Wi-Fi, make sure you're connected to the correct network.

Restart Your Router and Modem: Power off your router and modem, wait for about 30 seconds, and then turn them back on. This can help resolve temporary connectivity issues.

Device Restart: Restart your computer, smartphone, or other devices. Sometimes, a simple reboot can refresh network settings.

Check for Service Outages: Contact your Internet Service Provider (ISP) or check their website for any reported outages in your area. They may provide information on when the service will be restored.

Router Settings: Access your router's settings through a web browser. Check for any misconfigurations, and if necessary, reset the router to its default settings.

Check Modem Lights: Examine the lights on your modem. If any indicators are not as they should be, consult the modem's manual or contact your ISP for assistance.

Run Network Troubleshooter: Many devices have built-in network troubleshooters. Use these tools to diagnose and fix common connectivity problems.

Contact ISP Support: If the issue persists, contact your ISP's customer support. They can guide you through additional troubleshooting steps or dispatch a technician if necessary.

By systematically going through these steps, you can often identify and resolve the factors causing your internet connection to not work, restoring online connectivity.

Read also: What to do if the keyboard isn't working