Explain how would you deal with a negative comments or a social media crisis?

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Anonymous User asked 28-Dec-2017 in social networking by Anonymous User

Explain how would you deal with a negative comments or a social media crisis?

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Anonymous User answered 14-Feb-2018 by Anonymous User

Social media is one of the finest platforms for promotion and growth of a company. We put a lot of effort in preparing a sophisticated content with a feeling that it will somehow inform the people and will educate them on that particular topic.

Explain how would you deal with a negative comments or a social media crisis?

There is time when we get a good and decent response but as every coin has two sides sometimes even face failure when our posts and campaigns don’t do well. In a world of an infinite number of people, it’s very genuine that your stuff is never gonna be liked each and every time as perception and thinking of different people are never the same. 


Well, as you were asking how I manage the negative comments on a social media these are the 5 things which I generally do:
  • Ignore them
  • Delete them
  • Respond in kind
  • Placate with a hollow apology
  • Offer an apology AND a solution

"Just keep working hard"