---
title: "Explain how would you deal with a negative comments or a social media crisis?"  
description: "Explain how would you deal with a negative comments or a social media crisis?"  
author: "Vedika Deshmukh"  
published: 2017-12-28  
canonical: https://answers.mindstick.com/qa/32140/explain-how-would-you-deal-with-a-negative-comments-or-a-social-media-crisis  
category: "social networking"  
tags: ["social media"]  
reading_time: 2 minutes  

---

# Explain how would you deal with a negative comments or a social media crisis?

[Explain](https://www.mindstick.com/forum/156785/what-is-naming-convention-in-sql-server-explain-how-to-use-naming-convention-in-sql-server) how would you deal with a negative [comments](https://www.mindstick.com/interview/1521/how-do-you-specify-comments-using-razor-syntax) or a [social media](https://yourviews.mindstick.com/story/1040/bollywood-actors-who-ace-social-media-like-a-boss) [crisis](https://yourviews.mindstick.com/view/80938/carrie-lam-left-hong-kong-in-coronavirus-crisis)?

## Answers

### Answer by Vishal Kesarwani

**[Social](https://www.mindstick.com/articles/85571/reasons-why-it-is-important-to-buy-instagram-followers-in-the-uk-for-better-social-marketing) [media](https://yourviews.mindstick.com/view/80728/jamia-milia-islamia-the-only-public-university-for-media-students) is one of the finest platforms for promotion and growth of a company.** We put a lot of effort in **preparing a sophisticated content with a feeling that it will somehow inform the people and will educate them on that particular topic.**

![Explain how would you deal with a negative comments or a social media crisis?](https://answers.mindstick.com/questionanswer/e9d29fc1-8e1c-4041-8092-3a3ed3cd1ffd/images/7286ce7a-7c6a-4dff-9de2-6a001ff3b4eb.png)**\**

**There is time when we get a good and decent response but as every coin has two sides sometimes even face failure when our posts and campaigns don’t do well.** In a world of an infinite number of people, it’s very genuine that your stuff is never gonna be liked each and every time as perception and thinking of different people are never the same. \

\
**Well, as you were asking how I manage the negative comments on a social media these are the 5 things which I generally do:**

- Ignore them

- Delete them

- Respond in kind

- Placate with a hollow apology

- Offer an apology AND a solution

## "Just keep working hard"

### Answer by user

Negative comments on social media are a reality of life when you are trying to build your business. Negative comments can range from people flagle telling you to “go away”, to people calling you names, or even worse. It doesn’t matter if the comment is true or false, it could be seen by thousands posterdle of people and could damage your reputation for years.


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Original Source: https://answers.mindstick.com/qa/32140/explain-how-would-you-deal-with-a-negative-comments-or-a-social-media-crisis

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