--- title: "Why won't my PDF files open in my email?" description: "Why won't my PDF files open in my email?" author: "Lily Chitlangiya" published: 2022-01-03 canonical: https://answers.mindstick.com/qa/94928/why-won-t-my-pdf-files-open-in-my-email category: "troubleshooting" tags: ["adobe pdf reader", "adobe", "troubleshooting"] reading_time: 2 minutes --- # Why won't my PDF files open in my email? Why won't my PDF [files](https://www.mindstick.com/articles/23302/the-importance-and-advantage-of-keeping-your-important-files-on-the-cloud) open in my [email](https://www.mindstick.com/articles/44267/how-to-protect-from-getting-spam-emails)? \ ## Answers ### Answer by Hitesh Vohra **Reasons won't your [PDF](https://answers.mindstick.com/qa/50493/how-to-use-ibooks-with-pdf-documents-on-your-iphone-x) files open in your email:** - **a file that is corrupt-**It's also possible that the attachment you received is corrupt if none of the suggestions above helped you figure out or solve the problem. Reply to the e-mail with a request for the sender to check the attachment on their computer and to send a fresh e-mail with a new attachment. - **Antivirus software protects you against viruses.-**If you have an antivirus protection product installed on your computer, briefly disable it to see if it's causing issues with your attachments. - **You have a PC and Sender has an Apple machine.-**You may be unable to open an attachment if the e-mail sender uses a Mac computer and the attached files were not saved in a Windows-compatible format. If an attachment is being sent to you, make sure the sender is aware that you are using Windows. - **File in compressed format-**When sending multiple files via e-mail, it's common practise to combine all of the files into a single compressed file and attach it to the e-mail. If the file is compressed (.zip,.rar, or another format), it must first be decompress before it can be opened. \ **Read More: [Will the iPhone 13 be as expensive as the iPhone 12?](https://answers.mindstick.com/qa/94885/will-the-iphone-13-be-as-expensive-as-the-iphone-12)** --- Original Source: https://answers.mindstick.com/qa/94928/why-won-t-my-pdf-files-open-in-my-email Copyright © MindStick Software Pvt. Ltd. This Markdown version is provided for developers, AI systems, and offline reading.