---
title: "Why am I unable to scan QR codes on the WhatsApp web?"  
description: "Why am I unable to scan QR codes on the WhatsApp web?"  
author: "Lily Chitlangiya"  
published: 2021-12-14  
canonical: https://answers.mindstick.com/qa/94552/why-am-i-unable-to-scan-qr-codes-on-the-whatsapp-web  
category: "troubleshooting"  
tags: ["whatsapp", "troubleshooting"]  
reading_time: 2 minutes  

---

# Why am I unable to scan QR codes on the WhatsApp web?

Why am I unable to [scan](https://www.mindstick.com/forum/138/virus-scan-in-file-upload-using-asp-dot-net) [QR codes](https://www.mindstick.com/blog/301148/marketing-with-qr-codes) on the WhatsApp web?

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## Answers

### Answer by Harshal Vispute

The most common cause for your phone or computer not scanning the **[WhatsApp Web QR code](https://answers.mindstick.com/qa/94557/can-i-access-a-whatsapp-web-account-that-i-logged-out-of-without-re-scanning-the-qr-code-again)** is that it is not connected to the internet. Another cause could be that the camera on your phone is dusty; cleaning it could help. It might also be beneficial to bring your phone closer to the **[QR code](https://answers.mindstick.com/qa/94557/can-i-access-a-whatsapp-web-account-that-i-logged-out-of-without-re-scanning-the-qr-code-again)** on your PC.

You can't use WhatsApp online on a phone with a malfunctioning camera because the camera is required to read the **QR code**. If you have a trusted friend, you can install a second copy of **WhatsApp** on their phone (link opens in a new browser tab). Then, using your phone, link your **[WhatsApp](https://answers.mindstick.com/qa/94557/can-i-access-a-whatsapp-web-account-that-i-logged-out-of-without-re-scanning-the-qr-code-again) account** to the **WhatsApp web**.

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![Why am I unable to scan QR codes on the WhatsApp web?](https://answers.mindstick.com/questionanswer/d1b1f342-3a07-45d7-8ad1-2eff130ee95d/images/a5a93bf4-d067-48ff-84d1-26f6647a0c58.jpeg)\

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Download the version for your operating system from **WhatsApp.com/download**. Install the program in the same way you would any other **Windows** or **Mac application**. Open the application once you've finished. It will open the **[WhatsApp QR code](https://answers.mindstick.com/qa/94557/can-i-access-a-whatsapp-web-account-that-i-logged-out-of-without-re-scanning-the-qr-code-again)** in the same way as the **WhatsApp** site does.

Go to your phone's app store and search for **WhatsApp**. Then hit the three dots in the top right corner and select **WhatsApp Web**.\

Finally, use your phone's **QR code** scanner to scan the **QR code** on your computer's **WhatsApp application**. Your **WhatsApp messages** will be visible on your computer, and you may use the **WhatsApp application** on your computer to send and receive messages.

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Original Source: https://answers.mindstick.com/qa/94552/why-am-i-unable-to-scan-qr-codes-on-the-whatsapp-web

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