---
title: "How do you resolve work profile issues with a new phone (Samsung, Android)?"  
description: "How do you resolve work profile issues with a new phone (Samsung, Android)?"  
author: "Lily Chitlangiya"  
published: 2021-12-09  
updated: 2023-06-25  
canonical: https://answers.mindstick.com/qa/94385/how-do-you-resolve-work-profile-issues-with-a-new-phone-samsung-android  
category: "troubleshooting"  
tags: ["android", "troubleshooting"]  
reading_time: 2 minutes  

---

# How do you resolve work profile issues with a new phone (Samsung, Android)?

How do you [resolve](https://www.mindstick.com/news/2348/google-will-pay-close-to-400-million-to-resolve-a-us-location-tracking-investigation) work [profile](https://www.mindstick.com/blog/225/profile-in-asp-dot-net) [issues](https://www.mindstick.com/articles/12944/mattresses-for-kids-and-mothers-should-meet-certain-criteria-issues-you-should-consider) with a new [phone](https://www.mindstick.com/blog/300535/manage-your-smartphone-addiction) (Samsung, [Android](https://www.mindstick.com/articles/1672/android-internals))?

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## Answers

### Answer by Mark John

1. **Check your work profile settings.** Make sure that your work profile is enabled and that you have the correct permissions. You can check your work profile settings by going to **Settings > Accounts > Work profile**.
2. **Make sure that your device is up to date.** Install the latest updates for your device and for the work profile apps. You can check for updates by going to **Settings > System > System updates**.
3. **Restart your device.** Sometimes, a simple restart can fix work profile issues.
4. **Clear the cache and data for the work profile apps.** This will delete any temporary files that may be causing problems. To clear the [cache and data](https://www.mindstick.com/articles/126234/caching-concept-in-asp-dot-net-mvc) for a work profile app, go to **Settings > Apps > Work profile apps** and select the app. Then, tap **Storage > Clear cache** and **Clear data**.
5. **Re-enroll your device in the work profile program.** If you are still having problems, you can try re-enrolling your device in the work profile program. To do this, you will need to contact your IT department.

Here are some additional tips to help you resolve work profile issues:

- Make sure that you are using the latest version of the Android operating system.
- Use [a strong password](https://yourviews.mindstick.com/view/83852/overview-of-computer-security-and-it-s-types) for your work profile.
- Keep your work profile apps up to date.
- Avoid installing apps from untrusted sources.
- If you are having problems with a specific app, try uninstalling and reinstalling it.

If you are still having problems with your work profile, you can contact your IT department for help.


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Original Source: https://answers.mindstick.com/qa/94385/how-do-you-resolve-work-profile-issues-with-a-new-phone-samsung-android

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