---
title: "What is CTI Integration?"  
description: "What is CTI Integration?"  
author: "Haloocom"  
published: 2020-02-13  
updated: 2020-02-18  
canonical: https://answers.mindstick.com/qa/92702/what-is-cti-integration  
category: "technology"  
tags: ["dialer viruses"]  
reading_time: 1 minute  

---

# What is CTI Integration?

[Automate](https://www.mindstick.com/blog/12040/how-to-automate-your-business) [Manual](https://www.mindstick.com/blog/11996/complete-manual-guide-for-linksys-extender-setup) Telephonic functions. Perform [tasks](https://yourviews.mindstick.com/view/86823/a-day-in-the-life-of-a-software-developer-exploring-responsibilities-and-tasks) like transferring calls, on-call [meetings](https://yourviews.mindstick.com/view/84818/face-to-face-meetings-5-benefits-and-why-they-re-important) and call holding [activities](https://www.mindstick.com/articles/208863/6-things-you-can-do-for-fun) directly from the [office](https://www.mindstick.com/articles/23284/how-to-improve-your-office-for-higher-productivity) applications.

## Answers

### Answer by william comte

The definition of computer telephony integration (CTI) is a term that can be used to describe any technology that enables computers to interact with telephones. This technology is primarily used in call centers and is often used to describe desktop interactions that improve human agents' productivity. more


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Original Source: https://answers.mindstick.com/qa/92702/what-is-cti-integration

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