---
title: "How to troubleshoot an iPhone 7 that has black screen issue (but Home button is lit)"  
description: "How to troubleshoot an iPhone 7 that has black screen issue (but Home button is lit)"  
author: "Richardson hayes"  
published: 2018-10-19  
canonical: https://answers.mindstick.com/qa/50757/how-to-troubleshoot-an-iphone-7-that-has-black-screen-issue-but-home-button-is-lit  
category: "troubleshooting"  
tags: ["iphone7"]  
reading_time: 1 minute  

---

# How to troubleshoot an iPhone 7 that has black screen issue (but Home button is lit)

How to [troubleshoot](https://www.mindstick.com/articles/1617/desktop-troubleshooting) an iPhone 7 that has [black](https://www.mindstick.com/articles/300145/women-designers-leather-jackets) [screen](https://www.mindstick.com/forum/1382/print-something-that-is-not-shown-on-the-screen-using-wpf) issue (but [Home](https://www.mindstick.com/articles/44095/best-solution-for-your-home) [button](https://www.mindstick.com/articles/63/how-to-add-button-in-datagridview-in-csharp-dot-net) is lit)\
\
\

## Answers

### Answer by Hitesh Vohra

If you're certain your **iPhone was not physically harmed** or destroyed before it died, there's a strong chance you'll be able to resolve the issue on your own. There's a chance something went wrong during or after the upgrade. At this point, we'd like to believe that your gadget has merely met an issue it can't handle, and you must assist it in recovering. To do so, you'll need to **restart it from scratch.** Here's how to do it: \

1. **Hold down the Power button** for a few seconds.
2. Hold the **Power button down** while pressing and holding the Volume down button on the left side of your iPhone.
3. When the iPhone turns off and on, **hold both buttons down;** release both buttons when the Apple logo displays on the screen.


---

Original Source: https://answers.mindstick.com/qa/50757/how-to-troubleshoot-an-iphone-7-that-has-black-screen-issue-but-home-button-is-lit

Copyright © MindStick Software Pvt. Ltd. This Markdown version is provided for developers, AI systems, and offline reading.