---
title: "How to fix iPhone 8 that overheats when using FaceTime or during calls"  
description: "How to fix iPhone 8 that overheats when using FaceTime or during calls"  
author: "Gray  park"  
published: 2018-10-15  
canonical: https://answers.mindstick.com/qa/50529/how-to-fix-iphone-8-that-overheats-when-using-facetime-or-during-calls  
category: "troubleshooting"  
tags: ["iphone 8"]  
reading_time: 1 minute  

---

# How to fix iPhone 8 that overheats when using FaceTime or during calls

How to [fix iPhone](https://answers.mindstick.com/qa/50418/how-to-fix-iphone-x-bluetooth-car-pairing-that-is-not-working-after-installing-new-ios-update) 8 that overheats when using FaceTime or during calls\
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## Answers

### Answer by Hitesh Vohra

Overheating is only a symptom of a **potential software issue or hardware failure**. More information from your device is required to comprehend the problem. We don't have access to your iPhone's history, therefore we can't say where the problem is. However, there's a potential that the issue is caused by a software flaw, so we recommend wiping your phone, **factory resetting it, a**nd then seeing what happens when you use Facetime again. \
To factory reset your iPhone 8, follow these steps:

1. **iTunes or iCloud may be used** to back up your personal data.
2. Open the **Settings application.**
3. **Select General.**
4. **Restart** by pressing the Reset button.
5. **Erase All Content** and Settings is the last option.
6. Enter your **passcode** if prompted.
7. **Erase your iPhone** by pressing the Erase button.

Now that you’ve **factory reset your iPhone**, set it up as a new device (and not from your backup). Then, use Facetime again and replicate the issue. Make sure that you don’t install anything during this time.


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Original Source: https://answers.mindstick.com/qa/50529/how-to-fix-iphone-8-that-overheats-when-using-facetime-or-during-calls

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