# What to do if iPhone X sound is distorted when using Facetime

URL: https://answers.mindstick.com/qa/50466/what-to-do-if-iphone-x-sound-is-distorted-when-using-facetime

What to do [if iPhone](https://answers.mindstick.com/qa/50413/what-to-do-if-iphone-x-freezes-and-won-t-power-down) X [sound](https://yourviews.mindstick.com/story/4985/the-secret-behind-the-sound-energy-in-conch-shells-shankh) is distorted when using Facetime\
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## Answers

### Answer by Hitesh Vohra

**Steps to troubleshoot:** \

1. The phone should be **restarted.**
2. **Facetime must be forced to close.**
3. Make sure you have a s**trong internet connection.**
4. Change to a **robust wireless network.**

If the issue happens across all applications and not just Facetime, it's most likely a connectivity issue. Make certain you take the following steps: \

1. **Restart your[iPhone X](https://answers.mindstick.com/qa/50472/how-to-fix-an-iphone-x-that-is-responding-to-touch-inputs-very-slowly-delayed-touchscreen-response)** if it hasn't done so already.
2. Make sure you have a **strong internet connection.**
3. Change to a **robust wireless network.**
4. Clear the **network settings** on your iPhone X.
5. **Reset the factory settings.**

**[Read more](https://answers.mindstick.com/qa/50470/how-to-fix-iphone-x-notifications-that-play-in-silent-mode)**