---
title: "What to do if the internet is not working?"  
description: "What to do if the internet is not working?"  
author: "Mukul Goenka"  
published: 2024-01-01  
updated: 2024-01-04  
canonical: https://answers.mindstick.com/qa/108638/what-to-do-if-the-internet-is-not-working  
category: "troubleshooting"  
tags: ["troubleshooting"]  
reading_time: 2 minutes  

---

# What to do if the internet is not working?



## Answers

### Answer by SundarLal Sharma

If your [internet is not working](https://answers.mindstick.com/qa/108736/what-if-the-internet-is-not-working), it can be frustrating, but there are several steps to troubleshoot and potentially [resolve the issue](https://answers.mindstick.com/qa/108575/how-to-resolve-the-issue-of-sign-up-in-the-mindstick-website):

**Check Connectivity:** Ensure that all cables are securely connected, and if you're using Wi-Fi, make sure you're connected to the correct network.

**Restart Your Router and Modem:** Power off your router and modem, wait for about 30 seconds, and then turn them back on. This can help resolve temporary [connectivity issues](https://answers.mindstick.com/qa/114549/how-to-resolve-wi-fi-connectivity-issues).

**Device Restart:** Restart your computer, smartphone, or other devices. Sometimes, a simple reboot can refresh network settings.

**Check for Service Outages:** Contact your Internet [Service Provider](https://yourviews.mindstick.com/view/83937/words-about-mindstick-a-digital-marketing-service-provider) (ISP) or check their website for any reported outages in your area. They may provide information on when the service will be restored.

**Router Settings:** Access your router's settings through a web browser. Check for any misconfigurations, and if necessary, reset the router to its default settings.

**Check Modem Lights:** Examine the lights on your modem. If any indicators are not as they should be, consult the modem's manual or contact your ISP for assistance.

**Run Network Troubleshooter:** Many devices have built-in network troubleshooters. Use these tools to [diagnose and fix](https://www.mindstick.com/forum/159893/how-can-i-diagnose-and-fix-syntax-error-messages-in-my-code) common [connectivity problems](https://answers.mindstick.com/qa/100211/how-can-i-troubleshoot-wi-fi-connectivity-problems).

**Contact ISP Support:** If the issue persists, contact your ISP's [customer support](https://yourviews.mindstick.com/view/40507/how-to-contact-aol-customer-support-to-fix-download-and-install-error-in-aol-desktop-gold). They can guide you through additional troubleshooting steps or dispatch a technician if necessary.

![Free Woman Sitting in Front of Macbook Stock Photo](https://images.pexels.com/photos/313690/pexels-photo-313690.jpeg?auto=compress&cs=tinysrgb&dpr=1&w=500)

By systematically going through these steps, you can often identify and resolve the factors causing your [internet connection](https://www.mindstick.com/forum/23135/how-to-check-for-an-active-internet-connection-on-iphone-sdk) to not work, restoring online connectivity.

Read also: [What to do if the keyboard isn't working](https://answers.mindstick.com/qa/108748/what-to-do-if-the-keyboard-isn-t-working)


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Original Source: https://answers.mindstick.com/qa/108638/what-to-do-if-the-internet-is-not-working

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