What is CTI Integration?

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Haloocom asked 13-Feb-2020 in Technology by Haloocom
edited 18-Feb-2020 by Uttam-Misra

Automate Manual Telephonic functions. Perform tasks like transferring calls, on-call meetings and call holding activities directly from the office applications.

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william comte answered 14-Mar-2020 by william comte

The definition of computer telephony integration (CTI) is a term that can be used to describe any technology that enables computers to interact with telephones. This technology is primarily used in call centers and is often used to describe desktop interactions that improve human agents' productivity. more