- Swipe up from the bottom of your screen to the middle and keep it there until the App Switcher displays.
- Swipe left or right to find Messenger in the list of applications.
- Touch and hold the Messenger app firmly.
- Then, to clear the app hit the Minus (-) sign/icon.
- Alternatively, as soon as you see the negative symbol, swipe up to quit the Messenger app.
Force all background programmes to terminate if you have any other apps running in the background to avoid any conflicts. Any of these background programmes might possibly be the culprit.