Bring the phone to your nearest Apple shop to get it serviced or replaced if the problem reappears.
What to do if iPhone X freezes and won’t power down
Asked 15-Oct-2018
Viewed 485 times
1 Answer
It's possible that the system has stalled or that one of the physical hardware buttons has become unresponsive. There's no way to stop the power and force the gadget to restart because the battery isn't removable. Right now, the best thing you can do is wait till the battery is completely depleted. The phone should then be charged for at least 30 minutes before attempting to turn it on.
