How to fix Apple iPhone X that turned off and no longer turns on or stuck on a black screen?

Asked 15-Oct-2018
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How to fix Apple iPhone X that turned off and no longer turns on or stuck on a black screen?



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A factory reset via iTunes might be a good option to try. You'll need a Windows PC or a Mac computer with the newest version of the iTunes program installed to complete this task. Connect your iPhone X to your computer via USB cable or the Lightning cable that came with it once you've secured a PC. Wait for iTunes to recognize your iPhone X before following these instructions to perform a factory reset using iTunes:

  1. On your PC, launch iTunes.
  2. Using the Lightning cord, connect your iPhone X to your computer.
  3. Wait for your iPhone to appear in iTunes and then choose it.
  4. Go to the Summary section of the report.
  5. Then, on the Restore [iPhone] command, click it.
  6. Read the message if requested, then click Restore to confirm. As a result, iTunes will begin wiping your device and installing the most recent iOS version.
After it restores to factory settings, your iPhone should restart on its own.
Allow it to finish booting up and then you can set it up as new.