What to do if you see a grey screen at startup

Asked 18-Sep-2018
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1 Answer


1

Remove Peripheral Hardware and Force a Shutdown
You have no choice except to force a shutdown if your machine displays the grey screen. To make sure it's truly turned off, press and hold the power button.

Remove all peripheral devices connected to your computer once it has turned off, such as external speakers, Bluetooth, and USB flash drives. After that, restart your computer.